Customer Testimonials

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DealerRater Dec 18, 2024

Very helpful, polite, and friendly staff. Great to work with and I will be doing all future business with them.

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Google Dec 12, 2024

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Google Dec 12, 2024

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Google Dec 8, 2024

Genuine, honest, and helpful!

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Google Dec 6, 2024

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Google Nov 29, 2024

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Google Nov 19, 2024

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Google Nov 12, 2024

Great service and great deals! I recommend Crossroads for your next vehicle!

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Google Nov 12, 2024

David made sure I got the vehicle I wanted in my price range for payments! The experience was fast and easy! Everyone was super nice and informative! Thank you David!

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Google Nov 12, 2024

Was great service love my new car

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Google Nov 8, 2024

Was a good experience, very helpful, polite, knew what they were doing. They worked last to keep us from being there all day.

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Google Nov 7, 2024

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Google Nov 5, 2024

The best people to deal with..in service department..in warranty department!!!! I recommend this dealership 💯 %

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Google Nov 5, 2024

took care of the recall, and 2 other issues. We'll done!!!!

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Google Oct 29, 2024

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Google Oct 24, 2024

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Google Oct 21, 2024

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Google Oct 20, 2024

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Google Oct 15, 2024

Awesome place..James mMassey was a wonderful help!!!

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Google Oct 15, 2024

Awesome

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Google Oct 13, 2024

I recently traded in my (very sentimental) vehicle for an upgrade. Thank you Tracy for making the experience go smoothly and seamlessly. I LOVE my new vehicle so much!

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Google Oct 12, 2024

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Google Oct 8, 2024

Everything went great, staff was polite would definitely buy again. Love my truck. Thanks again Timmy in sales and sales manager

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Google Oct 5, 2024

Really good people

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Google Oct 4, 2024

I would give them 5 stars but I have only had one experiance with them so far. Overall it was a reasonable fair experiance and that is hard to find now days no doubt about it

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Google Sep 26, 2024

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Google Sep 17, 2024

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Google Sep 14, 2024

Always do a fine job, thanks to the staff and mechanics. Service today was oil change was in and out in under and hour.

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Google Sep 13, 2024

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Google Sep 10, 2024

The service writer was awesome 5 stars but they filled up my def fluid and got it all down the side of my new truck and the guy did not clean it up until after I complained

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Google Sep 2, 2024

Traci Simms was an awesome saleswoman. She worked with me and got me in exactly what I needed for my son. I love Crossroads Chevrolet. This is our 6th purchase. We will continue to come back here to take care of our car needs. Thank you Traci. You Rock.

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DealerRater Aug 30, 2024

Second time coming for an oil change. The staff was really helpful and polite. Didn't mind waiting.

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Google Aug 27, 2024

Amazing customs service!

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Google Aug 27, 2024

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Google Aug 24, 2024

Friendly staff and job was completed in timely manner

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Google Aug 24, 2024

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Google Aug 23, 2024

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Google Aug 23, 2024

This dealership is great. They were the only one out of five dealers that would honor the warranty work on my new truck, and I didn’t even purchase it from them. They always do a great job with service. Would highly recommend this place.

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Google Aug 22, 2024

Great service. Found a SUV at another location. They brought it up from VA location to Beckley location.Got our payments to what we wanted. Jimmy was our sales person !!!

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Google Aug 17, 2024

Great service experience. My Duramax is shifting like a dream thanks to Jason. Very quick service and quality work.

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Google Aug 17, 2024

It was good

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Google Aug 13, 2024

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Google Aug 8, 2024

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Google Aug 7, 2024

Crossroads Chevrolet repaired our truck quickly and correctly. Delighted with service!

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Google Aug 5, 2024

We went in to help our daughter pick out a car and left with one too. Matthew Frey was excellent to work with.

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Google Aug 1, 2024

Very nice and friendly people. They work fast and sufficiently. I was in and out.

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Google Jul 26, 2024

The service department team is outstanding!

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Google Jul 26, 2024

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Google Jul 25, 2024

Melissa made the whole experience a pleasant one. Couldn't have asked for a better salesperson.

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Google Jul 24, 2024

Everyone was nice, respectful and friendly.

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Google Jul 23, 2024

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Google Jul 19, 2024

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Google Jul 15, 2024

Great experience

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Google Jul 14, 2024

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Google Jul 13, 2024

Was very professional

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Google Jul 13, 2024

The salesman that helped us ( James ) was informative and helpful. He was actually honest about the rides, be they new or used. He didn’t try to talk us down or push us on either choice though. When it come time for the credit check he kept things upbeat and didn’t make us wait long at all, though i won’t lie, i was a little nervous! All went well though. My only issue is that i have a 760 credit score and still had an 11% interest rate. The woman in the back said it was lower a couple years ...

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Google Jul 12, 2024

James is the best. highly recommend him for any of your future car purchases.

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DealerRater Jul 12, 2024

Excellent service. Very friendly staff. Area inside and out clean and well organized. Vehicle was on time just as promised.

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Google Jun 27, 2024

My family and I were on our way from Indiana to The Outer Banks of North Carolina for a much-needed vacation when our Traverse broke down in Beckley, WV. Our Situation: It was a Saturday afternoon on Memorial Weekend, 6 hours from home, 7 hours from our destination, a vehicle full of supplies and luggage for an entire week away from home, two young children, an hour away from the nearest open car rental company, on the side of the highway. After an hour or so, we finally got a tow to Crossroads Chevrolet. The service department was closed, but the sales ...

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Google Jun 19, 2024

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Google Jun 13, 2024

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Google Jun 12, 2024

Service rep, David Patton, was very helpful

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Google Jun 12, 2024

The service dept helped us out tremendously today. We were on a trip and the engine light came on. After running a diagnostic test at an another dealership and auto zone we determined it was a sensor… this dealership had the part we needed and agreed to get us in despite booking into next week! David and Bridget were so nice and helpful. Highly recommend this dealership.

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Google Jun 11, 2024

These people are great went way beyond their duty to help out seeing we got the car we were looking for I would recommend if you're buying a new car buy from Crossroads Chevrolet

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Google Jun 11, 2024

Jimmy was very nice and helped me get a vehicle!

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Google Jun 11, 2024

Service was quick and professional and I was happy with my overall experience.

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Google Jun 8, 2024

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Google Jun 6, 2024

Super quick and easy transaction! Shoped around at car lots all day and they made this painless. Got us where we needed to be with money the first go. No back and forth negotiation. Best selection too! My husband loves his truck! Super helpful and friendly staff. Great experience!

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DealerRater Jun 5, 2024

Salesman and manager were great to deal with. Very knowledgeable and willing to assist in deal. So happy with deal on new Silverado truck

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Google Jun 1, 2024

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Google Jun 1, 2024

Super easy and friendly to work with

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Google May 31, 2024

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Google May 30, 2024

Very helpful staff and great work on my vehicle. Thank you!

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Google May 29, 2024

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Google May 29, 2024

Very good service, friendly greeting. Cute little snack bag. Way to go Chevy dealership. (Crossroads Chevrolet)

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Google May 25, 2024

Awesome experience very friendly and professional

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Google May 24, 2024

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Google May 24, 2024

Satisfied

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Google May 24, 2024

My salesman Matthew Frey was very helpful and informative the whole exchange went smooth and I was in and out in no time

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Google May 22, 2024

Quick professional servic

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Google May 22, 2024

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Google May 17, 2024

Went out of their way to take care of my problem.

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Google May 15, 2024

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Google May 15, 2024

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Google May 14, 2024

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DealerRater May 11, 2024

Crossroads Chevrolet brought me in and legitimately treated me like family. You couldn’t ask for a more fair price or for more friendly a staff.

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Google May 9, 2024

Crossroads team and Timmy was great and dealership had exactly what I was looking for

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Google May 7, 2024

CrossRoads was great! Got my vehicle in and out. David was super helpful.

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Google May 4, 2024

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Google May 2, 2024

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Google Apr 24, 2024

My experience was awesome! Everyone was courteous, professional and helpful.

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Google Apr 23, 2024

I really enjoyed the kindness and friendliness at Crossroads. All of my questions were answered. This is my second vehicle bought at Crossroads. They done everything to give me a great deal.

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Google Apr 11, 2024

The sales person David was very nice and professional. The staff at Crossroads Chevrolet Worked hard to get me into the vehicle I wanted.

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Google Apr 11, 2024

We got a great deal from some of the nicest people! I don’t intend to shop elsewhere going forward.

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Google Apr 10, 2024

Very fast service!

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DealerRater Apr 10, 2024

Great service always! The wait was shorter than I expected. Friendly staff and they were welcoming.

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DealerRater Apr 9, 2024

Very professional easy to work with. Honest and direct very helpful in helping me find the best option

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Google Apr 8, 2024

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Google Apr 1, 2024

Logan was fantastic and knowledgeable about the vehicle purchased and all information need for the purchase.

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Google Apr 1, 2024


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