Customer Testimonials
Great service all around! Found the truck I liked at a different place. Got it sent straight over. After purchase experience was awesome. Did the work I wanted all at the same time and gave me a loaner.
They are shady.everyone who works there lies I will never do business with them again.
Wouldn’t even give a 1 if it was an option …. got maintenance done and had trouble with headrest not folding down on my 3rd row. They tried to tell me they were “stationary”. Not true, they just weren’t willing to help. Another dealership ordered the part for me immediately. Same day I got 30 mins away from the dealership after service and got a low tire pressure notification. It’s winter so my tire pressure had been lower. If they rotated my tires like said just 30 mins beforehand, shouldn’t have a low tire pressure.
Very helpful, polite, and friendly staff. Great to work with and I will be doing all future business with them.
Genuine, honest, and helpful!
Great service and great deals! I recommend Crossroads for your next vehicle!
David made sure I got the vehicle I wanted in my price range for payments! The experience was fast and easy! Everyone was super nice and informative! Thank you David!
Was great service love my new car
Was a good experience, very helpful, polite, knew what they were doing. They worked last to keep us from being there all day.
The best people to deal with..in service department..in warranty department!!!! I recommend this dealership 💯 %
took care of the recall, and 2 other issues. We'll done!!!!
Awesome place..James mMassey was a wonderful help!!!
Awesome
I recently traded in my (very sentimental) vehicle for an upgrade. Thank you Tracy for making the experience go smoothly and seamlessly. I LOVE my new vehicle so much!
Everything went great, staff was polite would definitely buy again. Love my truck. Thanks again Timmy in sales and sales manager
Really good people
I would give them 5 stars but I have only had one experiance with them so far. Overall it was a reasonable fair experiance and that is hard to find now days no doubt about it
Always do a fine job, thanks to the staff and mechanics. Service today was oil change was in and out in under and hour.
The service writer was awesome 5 stars but they filled up my def fluid and got it all down the side of my new truck and the guy did not clean it up until after I complained
Traci Simms was an awesome saleswoman. She worked with me and got me in exactly what I needed for my son. I love Crossroads Chevrolet. This is our 6th purchase. We will continue to come back here to take care of our car needs. Thank you Traci. You Rock.
Second time coming for an oil change. The staff was really helpful and polite. Didn't mind waiting.
Amazing customs service!
Friendly staff and job was completed in timely manner
This dealership is great. They were the only one out of five dealers that would honor the warranty work on my new truck, and I didn’t even purchase it from them. They always do a great job with service. Would highly recommend this place.
Great service. Found a SUV at another location. They brought it up from VA location to Beckley location.Got our payments to what we wanted. Jimmy was our sales person !!!
Great service experience. My Duramax is shifting like a dream thanks to Jason. Very quick service and quality work.
It was good
Crossroads Chevrolet repaired our truck quickly and correctly. Delighted with service!
We went in to help our daughter pick out a car and left with one too. Matthew Frey was excellent to work with.
Very nice and friendly people. They work fast and sufficiently. I was in and out.
The service department team is outstanding!
Melissa made the whole experience a pleasant one. Couldn't have asked for a better salesperson.
Everyone was nice, respectful and friendly.
Great experience
Was very professional
The salesman that helped us ( James ) was informative and helpful. He was actually honest about the rides, be they new or used. He didn’t try to talk us down or push us on either choice though. When it come time for the credit check he kept things upbeat and didn’t make us wait long at all, though i won’t lie, i was a little nervous! All went well though. My only issue is that i have a 760 credit score and still had an 11% interest rate. The woman in the back said it was lower a couple years ... Read More Google - Jul 13, 2024
James is the best. highly recommend him for any of your future car purchases.
Excellent service. Very friendly staff. Area inside and out clean and well organized. Vehicle was on time just as promised.
My family and I were on our way from Indiana to The Outer Banks of North Carolina for a much-needed vacation when our Traverse broke down in Beckley, WV. Our Situation: It was a Saturday afternoon on Memorial Weekend, 6 hours from home, 7 hours from our destination, a vehicle full of supplies and luggage for an entire week away from home, two young children, an hour away from the nearest open car rental company, on the side of the highway.
After an hour or so, we finally got a tow to Crossroads Chevrolet. The service department was closed, but the sales ... Read More Google - Jun 27, 2024
Service rep, David Patton, was very helpful
The service dept helped us out tremendously today. We were on a trip and the engine light came on. After running a diagnostic test at an another dealership and auto zone we determined it was a sensor… this dealership had the part we needed and agreed to get us in despite booking into next week! David and Bridget were so nice and helpful. Highly recommend this dealership.
These people are great went way beyond their duty to help out seeing we got the car we were looking for I would recommend if you're buying a new car buy from Crossroads Chevrolet
Jimmy was very nice and helped me get a vehicle!
Service was quick and professional and I was happy with my overall experience.
Super quick and easy transaction! Shoped around at car lots all day and they made this painless. Got us where we needed to be with money the first go. No back and forth negotiation. Best selection too! My husband loves his truck! Super helpful and friendly staff. Great experience!
Salesman and manager were great to deal with. Very knowledgeable and willing to assist in deal. So happy with deal on new Silverado truck
Super easy and friendly to work with
The staff was very helpful an friendly and quickly serviced my car
Very helpful staff and great work on my vehicle. Thank you!
Very good service, friendly greeting. Cute little snack bag. Way to go Chevy dealership. (Crossroads Chevrolet)
Awesome experience very friendly and professional
Satisfied
My salesman Matthew Frey was very helpful and informative the whole exchange went smooth and I was in and out in no time
Quick professional servic
Usually service is good unfortunately it wasn’t today. I took my vehicle in for an oil change, state inspection and to replace my rear turn signal light. I told them when I made the appt I had to be out of there by 10 in order to pick up my son from school at 10:15. At 10:03 they come back telling me my rotors have small groves in them and need replaced( I had a another technician I know personally look at them later that day and they do not need replaced and the pads are fine) said no not today are ... Read More Google - May 18, 2024
Went out of their way to take care of my problem.
Crossroads Chevrolet brought me in and legitimately treated me like family. You couldn’t ask for a more fair price or for more friendly a staff.
Crossroads team and Timmy was great and dealership had exactly what I was looking for
CrossRoads was great! Got my vehicle in and out. David was super helpful.
My experience was awesome! Everyone was courteous, professional and helpful.
I really enjoyed the kindness and friendliness at Crossroads. All of my questions were answered. This is my second vehicle bought at Crossroads. They done everything to give me a great deal.
The sales person David was very nice and professional. The staff at Crossroads Chevrolet Worked hard to get me into the vehicle I wanted.
We got a great deal from some of the nicest people! I don’t intend to shop elsewhere going forward.
Very fast service!